Terms and Conditions of HANÜ Holzmanufaktur GmbH

The business relations between HANÜ Holzmanufaktur GmbH, Heesstraße 314a, 57223 Kreuztal/Germany and the Purchaser shall be governed exclusively by these General Terms and Conditions.

The presentations of the goods in our internet store are non-binding invitations to the customer to order goods. Therefore, the customer’s order with HANÜ Holzmanufaktur GmbH is an offer to us to conclude a purchase contract. We will confirm receipt of the order by sending an e-mail to the e-mail address provided by you. In this e-mail, the ordered goods, their individual and total costs, any packaging and transport costs, the total amount of the order and also the cancellation policy will be stated. This e-mail expressly does not constitute an acceptance of the previous offer made by the customer to conclude a purchase contract. All offers of HANÜ Holzmanufaktur are subject to change. The purchase contract shall only be concluded upon dispatch of an express order confirmation or delivery of the goods. After fruitless expiration of the deadline, the offer is considered rejected.

The contract text will be saved by us and the order data as well as our GTC will be sent to you by e-mail. You can also view the terms and conditions at any time on our website. For security reasons, your order data is no longer accessible via the Internet.

For shopping at calumetpipe.de we require a minimum age of 18 years. In the event that a customer is deceived about his or her age, HANÜ Holzmanufaktur GmbH expressly reserves the right to take legal action.

You can order from us in the online shop


personally at the address:
HANÜ Holzmanufaktur GmbH
Heesstrasse 314a
57223 Kreuztal, Germany

by telephone:
+49 (0) 2732 8894021

For ordering we always need the following information:

Your name
your complete address
the article number possibly with the extras and/or options
The exact number of pieces
Optionally, you can leave your telephone number for any queries.

In the online store, before sending the order, the customer has the opportunity to check the correctness of the content, especially price and quantity, and to correct it if necessary. After sending the order to our web server, the order is considered binding and will be processed immediately.

The order process consists of the following steps:

Selection of the desired goods
Confirmation by clicking the “Order” button
Checking the information in the shopping cart
Confirmation by clicking the “checkout” button
Logging into the Internet store after registration and entering the login data (e-mail address and password).
Checking again or correction of the respective entered data.
Binding sending of the order.


The prices for the goods offered are inclusive of VAT. The shipping costs, if any, depend on the quantity of goods ordered and the shipping method and will be clearly communicated before the order is placed. The prices at the time of the order, as they were presented on the Internet pages, apply.

You can pay by cash on delivery, Paypal, bank transfer or cash (only at pickup). The minimum order value (price of goods without shipping costs) is 20.00 €. Foreign deliveries are made only against payment in advance. If you choose payment in advance, we will give you our bank details in the confirmation e-mail and deliver the goods after full payment. If you choose the payment method Paypal, you will be forwarded to our processor PayPal (Europe) S.a.r.l. et Cie, S.C.A. accordingly.

§ 5 Delivery

Shipping is done with Deutsche Post AG/DHL.

In case of cash on delivery, a cash on delivery fee of 7.00 EUR will be charged directly by DHL upon delivery.

If the customer wishes to have a delivery address different from the billing address, he should already indicate this when placing the order. The customer is requested, if possible, to check directly upon receipt of the goods whether the packages are undamaged and whether the correct products have been delivered in the correct quantity, to have these acknowledged by the delivery agent in the event of incorrect deliveries or damage and then to contact HANÜ Holzmanufaktur GmbH. The legal warranty rights to which the customer is entitled are not affected by this.

The delivery takes place within Germany at the latest within four weeks (Mon-Fri excl. legal holidays) after conclusion of the contract (in case of cash on delivery).

Delivery costs

  • DHL insured parcel within Germany flat rate per order EUR 4.20
  • DHL parcel within DE from an order value of 40 EUR : free of charge
  • DHL parcel within EU from an order value of 90 EUR : free of charge
  • DHL parcel within the rest of the world from an order value of 140 EUR : free of charge
  • DHL insured parcel within Europe: EUR 9,50
  • DHL insured parcel to Canada: EUR 13,50
  • DHL insured parcel – to all other countries: EUR 16,50


Cancellation policy
The consumer – that is any natural person who enters into a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity – is entitled to a right of withdrawal.

The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal therefore does not apply to our precious wood pipes, the Spiritpipes.

Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us (HANÜ Holzmanufaktur GmbH, Hesstraße 314a, 57223 Kreuztal, Germany / Tel: +49 (0)176 816 512 85 or +49 (0) 2732 8894021 e-mail: widerruf |at| calumetpipe.de) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. For this purpose, you can use the interactive withdrawal form deposited on our website or the withdrawal form (PDF) downloadable as a PDF document or any other unambiguous declaration. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The contractual right of revocation does not apply to foreign customers.

If you are an entrepreneur in the sense of § 14 of the German Civil Code (BGB) and act in the exercise of your commercial or self-employed activity when concluding the contract, the right of revocation does not apply.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us) without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion or premature expiration of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

HANÜ Holzmanufaktur GmbH warrants that the delivered products are free from material defects at the time of handover. The warranty is provided in accordance with the statutory provisions. For orders from entrepreneurs, the warranty is limited to one year.

In the event of a return due to a defect, the customer is requested to contact HANÜ Holzmanufaktur GmbH in advance to discuss the form in which the return or collection will be carried out.

HANÜ Holzmanufaktur GmbH shall only be liable in cases in which it, a legal representative or a vicarious agent is guilty of intent or gross negligence. The foregoing shall not apply in cases of liability for damages resulting from injury to life, body or health, for liability under the Product Liability Act and in cases of breach of fundamental contractual obligations. Material contractual obligations are obligations the fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which the customer may regularly rely. Except in the case of intent, gross negligence and damage resulting from injury to life, body or health, the amount of liability shall be limited to the damage typically foreseeable at the time of conclusion of the contract. Data protection claims are not covered by this liability provision.

HANÜ Holzmanufaktur GmbH retains title to all goods delivered by it to a customer until final and complete payment of the purchase price and any shipping costs. In case of access of third parties to the goods subject to retention of title, the customer shall point out the ownership of HANÜ Holzmanufaktur GmbH and inform HANÜ Holzmanufaktur GmbH immediately. If the customer is in default of payment or culpably fails to fulfill other material contractual obligations, HANÜ Holzmanufaktur GmbH shall be entitled to withdraw from the contract and to demand the return of the reserved goods or, if applicable, to demand assignment of the customer’s claims for return against third parties.

The contract language is exclusively German

Should individual provisions of these GTC be invalid or void, this shall not affect the validity of the remaining provisions.

The law of the Federal Republic of Germany shall apply to the legal relationship between HANÜ Holzmanufaktur GmbH and the purchaser. The validity of the UN Convention on Contracts for the International Sale of Goods is excluded. In dealings with end consumers, the law of the end consumer’s place of residence shall also apply, provided that mandatory consumer law provisions are involved. If you are a merchant within the meaning of the German Commercial Code or a corporation under public law, the place of jurisdiction shall be Siegen and the place of performance for deliveries and payments shall be Hilchenbach. The place of jurisdiction for both parties is Siegen, even if the customer is a consumer and has no residence in the European Union.

The images of the products on the Internet or on printed products may differ from the original. Colors in particular may deviate from the original for various reasons (e.g. due to your monitor settings, viewing angles, special colors, etc.). Prerequisite for the complete and correct display of the HANÜ Holzmanufaktur GmbH website is the use of an Internet browser that is not older than one year.

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