Terms of Service of
HANÜ Holzmanufaktur GmbH

The business relations between HANÜ Holzmanufaktur GmbH, Heesstraße 314a, 57223 Kreuztal/Germany and the Purchaser shall be governed exclusively by these General Terms and Conditions.

The presentations of the goods in our internet shop are non-binding invitations to the customer to order goods. Therefore, the customer's order with HANÜ Holzmanufaktur GmbH is an offer to us to conclude a purchase contract. We will confirm receipt of the order by sending an e-mail to the e-mail address provided by you. This e-mail will state the goods ordered, their individual and total costs, any packaging and transport costs incurred, the total amount of the order and also the cancellation policy. This e-mail expressly does not constitute an acceptance of the preceding offer made by the customer to conclude a purchase contract. All offers of HANÜ Holzmanufaktur are subject to change. The purchase contract is only concluded with the dispatch of an express order confirmation or the delivery of the goods. After the fruitless expiry of the deadline, the offer shall be deemed to have been rejected.

The text of the contract will be saved by us and the order data as well as our GTC will be sent to you by e-mail. You can also view the GTC on our website at any time. For security reasons, your order data is no longer accessible via the internet.

We require a minimum age of 18 years for shopping at calumetpipe.de. In the event that customers are deceived about their age, HANÜ Holzmanufaktur GmbH expressly reserves the right to take legal action.

You can order from us:

in the online shop

in person at the address:
HANÜ Holzmanufaktur GmbH
Heesstraße 314a
D-57223 Kreuztal

by phone:
+49 (0) 2732 8894021

We always require the following information for ordering:

  • Your name
  • Your full address
  • the article number possibly with the extras and/or options
  • The exact number of pieces

Optionally, you can enter your telephone number for any queries.

In the online shop, the customer has the opportunity to check the correctness of the content of the order, in particular the price and quantity, and to correct it if necessary before sending the order. After sending the order to our web server, the order is considered binding and will be processed immediately.

The order is placed in the following steps:

  • Selection of the desired goods
  • Confirmation by clicking the "Order" button
  • Checking the information in the shopping cart
  • Actuation by clicking on the "checkout" button

Login to the Internet shop after registering and entering the login data (e-mail address and password).
Checking again or correction of the respective data entered.
Binding submission of the order.


The prices for the goods offered are inclusive of statutory VAT. Any additional shipping costs depend on the quantity of goods ordered and the shipping method and will be clearly communicated before the order is placed. The prices at the time of the order as shown on the Internet pages shall apply.

You can pay by cash on delivery, Paypal, bank transfer or cash (only on collection). The minimum order value (price of goods without shipping costs) is € 20.00. Deliveries abroad are only made against payment in advance. If you choose payment in advance, we will give you our bank details in the confirmation e-mail and deliver the goods after receipt of payment in full. If you select the payment method Paypal, you will be forwarded to our processor PayPal (Europe) S.a.r.l. et Cie, S.C.A. accordingly.


The shipment will be made with Deutsche Post AG/DHL.

In the case of cash on delivery, a cash on delivery fee of EUR 7.00 will be charged directly by DHL upon delivery.

Should the customer wish to have a different delivery address from the invoice address, he/she should already inform us of this when placing the order. The customer is requested, if possible, to check directly upon receipt of the goods whether the packages are undamaged and whether the correct products have been delivered in the correct quantity, to have these acknowledged by the delivery person in the event of incorrect deliveries or damage and then to contact HANÜ Holzmanufaktur GmbH. The statutory warranty rights to which the customer is entitled are not affected by this.

Delivery will be made within Germany at the latest within four weeks (Mon-Fri excl. public holidays) after conclusion of the contract (in the case of cash on delivery).

Delivery costs

  • DHL insured parcel within Germany flat rate per order EUR 4.20 
  • DHL parcel within DE from an order value of 40 EUR : free of charge
  • DHL parcel within EU from an order value of 90 EUR : free of charge
  • DHL parcel within the rest of the world from an order value of 140 EUR : free of charge
  • DHL insured parcel within Europe: EUR 9,50
  • DHL insured parcel to Canada: EUR 13.50
  • DHL insured parcel - to all other countries: EUR 16.50


Cancellation policy
The consumer - i.e. any natural person who concludes a legal transaction for a purpose that can be attributed neither to his commercial nor to his independent professional activity - is entitled to a right of cancellation.

The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer. The right of withdrawal therefore does not apply to our precious wood pipes, the Spiritpipes.

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (HANÜ Holzmanufaktur GmbH, Hesstraße 314a, 57223 Kreuztal / Tel: +49 (0)176 816 512 85 or +49 (0) 2732 8894021 E-Mail: widerruf |at| calumetpipe.de) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). For this purpose, you can use the interactive withdrawal form deposited on our website or the withdrawal form (PDF) downloadable as a PDF document or any other unambiguous declaration. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The contractual right of withdrawal does not apply to foreign customers.

If you are an entrepreneur within the meaning of § 14 of the German Civil Code (BGB) and are acting in the exercise of your commercial or self-employed activity when concluding the contract, the right of withdrawal does not apply.

Cancellation consequences
If you cancel this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

HANÜ Holzmanufaktur GmbH warrants that the delivered products are free of material defects at the time of handover. The warranty is provided in accordance with the statutory provisions. For orders from entrepreneurs, the warranty is limited to one year.

In the event of a return due to a defect, the customer is requested to contact HANÜ Holzmanufaktur GmbH in advance to discuss the form in which the return or collection will be carried out.

ANÜ Holzmanufaktur GmbH shall only be liable in cases in which it, a legal representative or a vicarious agent are guilty of intent or gross negligence. The foregoing shall not apply in the event of liability for damages resulting from injury to life, body or health, for liability under the Product Liability Act and in the event of a breach of material contractual obligations. Material contractual obligations are obligations the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the customer may regularly rely. Except in the case of intent, gross negligence and damage resulting from injury to life, body or health, the amount of liability shall be limited to the damage typically foreseeable at the time of conclusion of the contract. Data protection claims are not covered by this liability provision.

HANÜ Holzmanufaktur GmbH retains ownership of all goods delivered by it to a customer until final and complete payment of the purchase price and any shipping costs. In the event of access by third parties to the goods subject to retention of title, the customer shall point out the ownership of HANÜ Holzmanufaktur GmbH and inform the latter immediately. If the customer is in default of payment or culpably fails to fulfil other material contractual obligations, HANÜ Holzmanufaktur GmbH shall be entitled to withdraw from the contract and to demand the return of the reserved goods or, if applicable, to demand assignment of the customer's claims for return against third parties.

The language of the contract shall be exclusively German

Should individual provisions of these GTC be invalid or void, this shall not affect the validity of the remaining provisions.

The legal relationship between HANÜ Holzmanufaktur GmbH and the customer shall be governed by the law of the Federal Republic of Germany. The validity of the UN Convention on Contracts for the International Sale of Goods is excluded. In dealings with end consumers, the law of the end consumer's place of residence shall also be applicable, insofar as mandatory consumer law provisions are concerned. If you are a merchant within the meaning of the German Commercial Code or a public corporation, the place of jurisdiction is Siegen and the place of performance for deliveries and payments is Hilchenbach. The place of jurisdiction for both parties is Siegen even if the customer is a consumer and has no place of residence in the European Union.

The images of the products on the Internet or on printed products may differ from the original. Colours in particular may deviate from the original for various reasons (e.g. due to your monitor settings, viewing angle, special colours, etc.). A prerequisite for the complete and correct display of the HANÜ Holzmanufaktur GmbH website is the use of an Internet browser that is not older than one year.

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